Warranty

We challenge you to find another rugged display manufacturer that stands behind the quality of their products like we do.

All ViewPoint products are designed and manufactured to the highest quality standards ensuring reliable performance even in the most challenging environments. Additionally, our products are thoroughly inspected throughout each stage of the build process to guarantee superior quality, longevity, and durability.

ViewPoint’s commitment to quality is backed by its comprehensive two-year warranty, with the option to extend coverage for up to 5 years in total. We also offer Tier 1, 2 & 3 technical support, which is provided by ViewPoint representatives who have intimate knowledge of our products.

For more details on our industry-leading Warranty and Service Support contact us or call today to speak to a representative.

Procedure to request Warranty Repair

Any system requiring Warranty repair must follow the steps below:

Contact Technical Support toll free at 1-888-632-1322 for troubleshooting via a phone consultation

If our technician determines that the unit requires warranty repair; a Return Material Authorization (RMA) must be requested

Once the RMA has been authorized, our team will provide you with an RMA number

Send the unit, with shipping charges PREPAID to:
ViewPoint Systems
ATTN: RMA# xxxxxx
730 W Garden St.
Pensacola, FL 32503

Our team will inspect the product upon return to identify and confirm the issue and that the damage was not caused by accident, misuse, neglect, alteration, improper installation, improper repair or improper testing.

If the unit is defective and under warranty, Viewpoint will repair the unit free of charge. If outside of warranty, then a repair quote will be provided. Viewpoint will cover the return shipping.

RMA Request Form

ViewPoint will evaluate, repair or replace any warranty defects, and ship back to the customer prepaid. If an out-of-warranty condition exists, ViewPoint will notify the customer of the repair or replacement cost before proceeding. ViewPoint will ship systems via standard carrier for replacement. Any request for shipments overnight will be at customers expense. ViewPoint will not be liable for any delay or damage caused by the malfunctioning system.

Warranty

Procedure to request Warranty Repair

RMA Request Form

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Contact our sales team today

Contact our sales team today